Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
How to deal with a supplier about non-written specification: what to implement now when you can't wait for an official change
No written spec, no time to wait for an official change? Here's a practical step-by-step guide for quality engineers handling supplier disputes right now.
Supplier claim meeting: what to do when your supplier won't react at the right speed
Practical steps for your next supplier claim meeting when the supplier's response doesn't match the criticality of the issue. Real actions, no fluff.
Fast, Good, or Cheap Claim Handling: Which Two Can You Actually Choose?
In claim handling, you can only pick two: fast, good, or cheap. Here's what that trade-off really means for automotive quality engineers and suppliers.
How to Reduce Customer PPM in Automotive: A Step-by-Step Guide for Suppliers
Learn practical steps to reduce customer PPM in automotive manufacturing — from containment to root cause analysis and sustainable corrective action.
When Your Customer Has Already Said No — Reopening a Closed Quality Claim
How to reopen a rejected 8D report after the customer has said no twice. Five moves — language, structure, evidence, pre-meet, fresh send — that work.
When the Problem Starts With Your Supplier: How to Handle Raw Material Quality Issues
If the raw material isn't right, even the best production process can't save you. Here's how to communicate with suppliers and protect yourself.
