Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
Fast, Good, or Cheap Claim Handling: Which Two Can You Actually Choose? | DykeArt
In claim handling, you can only pick two: fast, good, or cheap. Here's what that trade-off really means for automotive quality engineers and suppliers.
How to Reduce Customer PPM in Automotive: A Step-by-Step Guide for Suppliers
Learn practical steps to reduce customer PPM in automotive manufacturing — from containment to root cause analysis and sustainable corrective action.
When Your Customer Has Already Said No — Reopening a Closed Quality Claim
How to reopen a rejected 8D report after the customer has said no twice. Five moves — language, structure, evidence, pre-meet, fresh send — that work.
When the Problem Starts With Your Supplier: How to Handle Raw Material Quality Issues
If the raw material isn't right, even the best production process can't save you. Here's how to communicate with suppliers and protect yourself.
